FAQs for volunteers What is the GetOnlineQld program? What is the GetOnlineQld program? Across Queensland there are many people and groups who have an interest in making sure everyone has the ability to use the internet. The Queensland Government is building a Queensland Digital Inclusion Network to help bring these groups together and increase awareness of digital inclusion issues and activities across the state. As part of this, the Department of Housing and Public Works are also delivering the GetOnlineQld program – initiatives and projects that will improve digital capability in Queensland and help the digital inclusion community to grow and connect with each other. What is the role of Digital Mentor volunteers? What is the role of Digital Mentor volunteers? The Digital Mentors will be working with Queenslanders over 18 who want to increase their awareness of digital technologies, and gain digital skills, knowledge and the confidence to use technology in the future. When can I register? When can I register? Interested individuals can register with Volunteering Queensland to become a Digital Mentor from Thursday 24 May 2018. Will I be paid? Will I be paid? Volunteer work is unpaid. It is an opportunity for individuals to become involved in the activities of their community and is a matter of choice for the individual. How many hours do I need to volunteer? How many hours do I need to volunteer? Individuals can nominate the hours they have available for the program. However, we do ask that whatever hours you commit to are regular and can be sustained over a period of time. Most digital mentoring sessions will between one and three hours in duration. Do I need to be an IT expert? Do I need to be an IT expert? You are not expected to be an IT expert. If you currently use a computer, smart device and the internet on a regular basis, the GetOnlineQld program is looking for you! Where will I work? Where will I work? Digital Mentors will work at community hubs, local community centres, or similar publicly available spaces. You will never be asked to undertake digital mentoring in someone’s home. How will I find a community group or organisation? How will I find a community group or organisation? There are a number of neighbourhood and community groups that have already been identified. Once you have completed your initial registration you will be contacted with further information on where you may volunteer near your location. Will I be asked to help a person access their private information, such as bank accounts and other personal information? Will I be asked to help a person access their private information, such as bank accounts and other personal information? No. Cyber safety and security and the importance of staying safe online will be one of the first topics you will be asked to teach people. This includes not sharing passwords or personal details, how to check if a website is secure and the need to use anti-virus software. This will be discussed in more detail when you undertake your Digital Mentor training. How will I know what to do when I'm mentoring? How will I know what to do when I'm mentoring? All volunteers will receive comprehensive Digital Mentor training through the GetOnlineQld program. Throughout the training there will be opportunities to participate in practice sessions as you become competent in the process. What other training will I receive? What other training will I receive? Induction will be provided for all Digital Mentors, particularly in relation to health and safety procedures and on site inductions. Who looks after me when I'm conducting my mentoring? Who looks after me when I'm conducting my mentoring? Digital Mentors will always be working in a supervised, community-based location. You will be under the direction of a Volunteer Coordinator, who will be able to support you. Will I need to undertake any criminal checks? Will I need to undertake any criminal checks? All Digital Mentors will require a current National Criminal History Check. If you have a current criminal history certificate you will be asked to bring it with you when you do your training. How do I get my criminal history certificate? How do I get my criminal history certificate? If you don’t have a criminal history certificate, you will need to apply for one. The process for applying for a National Criminal History Check will be undertaken during your training, so you do not need to do anything yet. It will be coordinated by the organisation or group conducting your training, at no cost to you.