Re-engaging Volunteers into Residential Aged Care Facilities (RACF) Program  

The recruitment and onboarding of volunteers to provide non-clinical social support and care to residents of RACFs impacted by COVID-19. 


The Re-engaging Volunteers into Residential Aged Care Facilities (RACF) Program has been established to provide time-limited non-clinical support to older people residing in Residential Aged Care Facilities (RACFs) and re-engage volunteers with the aged care sector.  

What is the project about?    

The Re-engaging Volunteers into Residential Aged Care Facilities (RACF) Program has been established to provide time-limited non-clinical support to older people living in Residential Aged Care Facilities (RACFs), and to re-engage volunteers with the aged care sector. 
The Australian Government is seeking to ease social isolation, loneliness, and other mental health pressures experienced by aged care residents during the COVID-19 pandemic. 
As part of the national volunteer recruitment strategy, Queensland’s program will see hundreds of aged care facilities connected with volunteers in all regions of the state. Over 1200 volunteers will be placed over a six-month period. 

About the role 

Volunteering Queensland invites people who are over 18 years of age and are fully vaccinated against COVID-19, to register their interest to volunteer within the next 3-6 months at an aged care facility local to where they reside. 
By volunteering your time, you will be supporting older people by meeting their social and emotional needs, whilst easing the loneliness and social isolation that they may be experiencing.  

The non-clinical volunteer tasks could include: 

  • Companionship, social engagement, and conversation 
  • Leisure activities such as reading or music 
  • Providing access and supervision in outdoor spaces
  • Assisting with physical activity and exercise 
  • Administration support such as answering phones, internal message running, restocking PPE
  • Optional assistance with basic grooming and personal care such as hair brushing 

N.B. You will not be expected to provide showering, dressing, medication management, wound dressing, continence management, technical, high risk or complex transfer of residents, documenting provision of care, nor would you be in contact with isolated residents due to infection or illness.  

Once registered, we will begin the screening and onboarding process, throughout which you will be provided with training in the use of personal protective equipment (PPE) and infection control, as well as training to prepare you for working in an aged care facility setting.  

Upon commencement at a selected RACF, the registered facility will provide you with: 

  • Orientation  
  • A primary point of contact for communication and supervision  
  • Personal Protective Equipment (PPE) and Rapid Antigen Testing at no cost to you  
  • Additional facility-specific training if required 
  • Volunteer insurance  
  • Compliance with the National Standards for Volunteer Involvement 


Register to Volunteer


Your commitment    

Prior to commencement as a RACF volunteer, you will be required to: 

  • Hold a current National Police Check  (or NDIS Card or Aviation Security Identification Card (ASIC)
  • Complete online training relevant to your role within an aged care facility 
  • Provide evidence of complete COVID-19 vaccination (includes booster shot)

Volunteering Queensland will support you through this screening process and will fund all necessary requirements. 
We ask that you commit to 3-6 months. 

N.B Volunteers are required to meet the Covid vaccination requirements in accordance with Queensland Health directives for aged care support services workers.

How will you be helping?    

As the RACF workforce continues to experience high pressure to meet the demands of clinical and high care tasks, your role will be to provide non-clinical social and emotional support to older people residing in aged care facilities. 

Volunteers have long been an essential part of the aged care system, the volunteer program seeks to complement, not replicate, or replace, or fill shifts of the paid workforce by a return to providing assistance, companionship and support to residents, essential to the wellbeing of older people.

Your time and dedication to this role will reduce the social isolation and loneliness that many residents have been experiencing as a result of COVID-19. 
The impact your contribution will make to the lives of aged care residents and the RACF workforce is immeasurable. 

Every volunteer makes a difference, every hour counts.  

For more information, please see our   FAQ's



07 3002 7625
This email address is being protected from spambots. You need JavaScript enabled to view it.
Level 12, 127 Creek Street, Brisbane Qld 4000 
GPO Box 623, Brisbane Qld 4001 


Register to Volunteer


Media Release
Thursday 28 April 2022

Read more here and download a copy



The Re-engaging Volunteers into Residential Aged Care Facilities (RACF) Program is an initiative of the Australian Government Department of Health and is proudly supported by Volunteering Queensland.