Media release
Wednesday 18 February 2026
Volunteering Queensland, in collaboration with My Community Directory, has launched the Queensland Voice of the Volunteer Survey Tool, the first large-scale initiative to measure and monitor the volunteer experience across the state.
The free, research-backed tool allows volunteer-involving organisations to easily gather anonymous feedback from their volunteers, helping improve engagement, wellbeing, and retention.
Available to organisations that have joined the Volunteer Involving Organisation Register, the tool enables organisations to deploy surveys via email, SMS, or QR code and view results through an interactive dashboard at both organisational and location levels.
“Volunteering rates in Queensland have been declining, and this tool is a practical way to help change that,” said Jane Hedger, CEO at Volunteering Queensland. “By listening directly to volunteers, we can understand what motivates them, address challenges, and build stronger, more sustainable programs.”
The survey will also generate aggregated, anonymised data at both the Local Government Area (LGA) and State levels, providing, for the first time, a comprehensive picture of the volunteer experience across Queensland.
“This insight will help us as the state’s peak body to shape training, advocacy, and support that respond to real volunteer needs,” Ms Hedger added. “Our goal is to rebuild a thriving culture of volunteering in Queensland — one that values, supports, and celebrates every volunteer.”
Organisations can access the survey tool through the Queensland Volunteer Involving Organisation Register for free.