12 months from course commencement



Trade Assessment

Entry Requirements

Be an Existing Worker with responsibility for volunteer coordination


This is a nationally recognised course.


This qualification is appropriate for workers who are responsible for the coordination of volunteers within a program or organisation. Volunteer Coordinators provide ongoing management and support to volunteers and are the main point of contact for volunteers.

This qualification will enhance your work in planning and administering volunteer programs and recruiting and supporting volunteers in the ever-changing environment.

Students develop a range of skills through the course which include:

  • Being aware of current and emerging models of volunteering
  • Adapting their practice to changing community priorities, demographics, and expectations.
  • Shaping how their organisation understand and works with it volunteers.
  • Supporting their volunteers in ethical, safe, and meaning practice.

  1. Blended
    This course is presented through a blended format. Students undertake self-paced learning and practical application within the workplace or simulated activities.

    Resources and assessments are completed online. Theory assessment includes short answers, essays, project work, self-marking questions and workplace practical evidence.

  2. Recognised Prior Learning (RPL)
    Recognised Prior Learning is the process that is used to recognise the skills and knowledge you have acquired through personal and work experience – the “University of Life”. The evidence you provide is matched to a complete qualification where possible or alternatively, to part of a qualification.


    A successful RPL application means that you could receive certification without further study or may be able to fast track through a qualification.


    Please contact Volunteering Queensland to organise and individual assessment of our current knowledge and skills.

  3. Credit Transfer (CT)
    Students can obtain Credit Transfers for units from this qualification that have been successfully obtained from other Registered training Organisations. Please check your USI transcripts and notify Volunteering Queensland if you have obtained any units that may be relevant to this course.

The course is suitable for workers experienced in working with volunteers in many industry sectors including community work, local government,  health, emergency services, sport, recreation, parks, libraries and museums.


The course format reflects real industry processes and outcomes.

The typical completion time of the course is 12 months.


The course is structured to fit in with your working environment, so assessment activities will be drawn from on-the-job activities and experiences.

To complete this qualification, you must demonstrate competency in a total of 11 units.

  • Seven (7) core units and four (4) electives.
CHCCOM002 Use communication to build relationships Core
CHCDIV003 Manage and promote diversity Core
CHCLEG001 Work legally and ethically Core
CHCVOL003 Recruit, induct and support volunteers Core
CHCVOL004 Manage volunteer workforce development
HLTWHS003 Maintain work health and safety Core
BSBLDR403 Lead team effectiveness
CHCVOL002 Lead volunteer teams
CHCPOL001 Contribute to the review and development of policies
PSPGOV506A Support workplace coaching and mentoring
PSPGOV411A Deal with conflict

During your studies, you will need to have access to the following:

  • Computer with compatible operating system (Windows or Mac)
  • Printer
  • Current web browser (Chrome, Safari, or Firefox)
  • Email address and stable internet connection access
  • Microsoft Office – including Word, Excel, and PowerPoint.
  • Adobe Reader

Assessment is a combination of:
Written Assessment: written responses to questions or scenarios which may include short answer paragraph responses or multiple choices.


Case Studies: allows opportunity for students to display process and problem-solving skills in a set of integrated tasks.


Practical Activities: tasks which require demonstration of skills, this may occur in the workplace or classroom, either real-life or simulated scenarios.


Project Work: requires the development of a document(s) towards a specific task.

Please contact Volunteering Queensland’s Training Team for fee details.
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*Funding available for eligible students.

*please note regional delivery will have additional costs involved
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